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Ensure all prospects accurately register through touch-screen kiosk before their brochure is automatically disbursed |
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View online live essential prospect, project, and traffic reporting with easy read charts |
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Automatically get feedback directly from your prospects about your development. (75 % like plan 1, 62% looking for a cul-de-sac lot, etc.) |
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And much more... |
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Go to Privacy Policy  |
What is spam?
Spam is unsolicited email also known as junk mail or UCE (Unsolicited Commercial Email.) If you send any email in bulk (to more than a handful of recipients) to recipients who have not requested to receive it, it will be considered spam, regardless of the contents of the email. By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.
Why do we have to fight spam?
No one likes to receive unsolicited email. It is a burden on mail servers and an annoyance to all who receive it. If we allowed a client to send unsolicited email through our mail servers or did not strictly enforce our Anti-Spam policy, our IP address and domain would be added to blacklists. Many Internet Service Providers (ISPs) and email filter services subscribe to these blacklists. If one of our servers were to be added to a blacklist, all email coming through that server to subscribers whose ISP or mail filer subscribes to that blacklist will not be received. Once on blacklists, it is very difficult and sometimes impossible to get off. As such, we must enforce this policy very strictly.
Are there laws restricting spam?
Yes, there are numerous laws restricting spam, including the United States' CAN-SPAM Act, the Australian Spam Act of 2003, and other laws that may apply to your state, province, or country. For additional information on laws against spam, please go here.
For ISPs, Blacklist Admins, & Email Recipients
OnSiteAgent.com has a no tolerance spam policy. User accounts will be terminated if they send unsolicited email messages to individuals that have requested to be removed from contact lists. Please report any suspected abuse to support@onsiteagent.com. ISPs and Blacklists administrators may also contact us at support@onsiteagent.com. Please forward the complete email in question, including headers.
If applicable, please also unsubscribe from the email by using the link at the bottom of the email if you no longer wish to receive emails from the sender. We will take the appropriate action against the sender of the email in question.
ISP and Blacklist Admin Relations
OnSiteAgent.com has built relationships with many of the leading ISPs and blacklist administrators. These relationships usually involve the sharing of information regarding policies, practices, and issues. If you are an ISP, mail administrator, or blacklist owner and would like to get in touch with us, please email support@onsiteagent.com.
OnSiteAgent.com Users
All users of our OnSiteAgent.com software must agree to only sending permission-based email newsletters & email campaigns upon signup. This means that all recipients sent to must have opted-in to receive communications from the sending organization.
An opt-in can occur either via a sign-up form on a web site, at a point-of-sale sign-up form, or on a physical sign-up sheet. Any opt-in form should include a clear description of what will be sent and how often it will be sent. Users may also send business communications to persons they have done business with in the past, as long as it has not been longer than twelve months since the last communication and the recipient has not previously requested to unsubscribe. Purchased lists may not be used within the OnSiteAgent.com system, regardless of the source or permission status.
As a user of OnSiteAgent.com, you may not:
- email someone who has requested to be removed from your list
- harvest random emails from web sites
- purchase lists (whether they are opt-in or not)
- add an email address into a list without the subscriber's permission
- have a pre-checked field on your subscription form
- have a subscription form that subscribes users to an unrelated list
- send out unrelated offers or unrelated content to your newsletter list
You may:
- send out a regular newsletter to a recipient who has opted-in to receive it
- send out information and content to recipients who have requested to receive content on that topic from your organization
Policy Enforcement
OnSiteAgent.com has a no tolerance spam policy. The strict measures we take to enforce our policy include, but are not limited to:
- Every newsletter or campaign email, whether text or HTML, contains a mandatory unsubscribe/opt-out link at the bottom of the message. This unsubscribe link cannot be removed.
- Any customer found to be using OnSiteAgent.com for spam will be immediately cut-off from use of the product.
How does OnsiteAgent protect users from sending spam?
OnSiteAgent.com is a permission-based email marketing tool that follows the strictest permission-based philosophies:
- Communication: Your subscriber registration page (web form) must state why you are collecting the site visitor's email address and how you plan to use their address. Additionally, by accepting our license agreement you have agreed to not sell or rent your lists.
- Unsubscription: Emails generated from OnSiteAgent.com contain an unsubscribe link which automatically updates your subscriber lists to avoid the chance of sending unwanted emails to visitors who have unsubscribed. This link cannot be removed.
What tests can I apply to ensure I'm not sending spam?
- Does your email's subject line contain false or misleading information?
- Are you importing a purchased list of ANY kind?
- Are you sending to non-specific addresses such as: info@domain.com, sales@domain.com, business@domain.com, webmaster@domain.com, or other general addresses?
- Do you have any postmaster@, abuse@, or hostmaster@ domains on your list?
- Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
If you have answered yes to any of the above questions you may be labeled as a spammer.
How are Complaints handled?
We have a no tolerance spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing. OnSiteAgent.com is intended for individuals & businesses that have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our strict anti-spam policy.
To determine whether you have sent spam we will:
- review the content of the message in question
- review the spam complaint
- review your subscriber list for patterns common to harvested lists
- view the records to see when the subscriber was subscribed and their IP address
We realize that it is possible for those who have subscribed to your mailings to have forgotten that they have subscribed. For this reason, we keep the IP address and date of subscription for all new subscribers. If we receive a complaint from a subscriber for which we have a record of their subscription, and the email sent to them contained the content they subscribed to, then we will notify the subscriber of the date and from which computer they subscribed from and provide a link for that subscriber to unsubscribe from your list.
Upon this type of complaint, we will notify you of the complaint, explain the action taken, and review your web site and may suggest changes to the notifications or descriptions you provide when subscribers sign up for your lists.
In the case that a subscriber who makes a complaint did not sign up through your site (i.e. was imported into the system), no IP record or date of subscription will be available. In this case, we will investigate the situation, look at the email in questions, and if it is determined that you may be sending UCE we will immediately disable the sending function on your account and we will immediately contact you by email and/or phone. As soon as we hear from you and are able to verify that the subscriber was indeed an opt-in subscriber, we will remove the sending-block.
Transfer of Subscribers
Please note that a subscriber subscribing to one of your lists does NOT give you permission to transfer them to other lists or send them content, even if it is through the same list that differs from the content subscribed to.
Should you have any questions please send an email to support@onsiteagent.com.
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